1. Overview
Grosvenor Casino Barracuda operates in accordance with the objectives of the Gambling Act 2005. These objectives include keeping gambling fair and open, preventing gambling from being a source of crime or disorder, and protecting children and vulnerable persons from being harmed or exploited by gambling.
This document sets out the responsible gaming framework that applies to all persons who visit or engage with Grosvenor Casino Barracuda at its venue located at 1 Baker Street, London.
Grosvenor Casino Barracuda is operated by Grosvenor Casinos Limited, which holds licences issued by the UK Gambling Commission. The land-based casino estate, including the Barracuda venue, operates under licence references 614, 33465, and 34161. Grosvenor Casinos Limited is additionally licensed by the relevant Local Authority to provide gaming facilities at the Barracuda venue.
2. Regulatory Framework
2.1 Licensing Authority
The UK Gambling Commission is the primary regulatory authority responsible for overseeing the lawful operation of casino facilities in Great Britain. Grosvenor Casino Barracuda operates within the conditions and codes of practice attached to its Gambling Commission licences. Compliance with these conditions is a continuing obligation.
2.2 Applicable Legislation
The principal legislation governing the operation of Grosvenor Casino Barracuda is the Gambling Act 2005. All responsible gaming measures described in this document are implemented in accordance with that Act and with any supplementary guidance or requirements issued by the UK Gambling Commission.
3. Age Restriction and Entry Requirements
3.1 Minimum Age
Entry to Grosvenor Casino Barracuda, including access to the casino floor and bar, is restricted to persons aged 18 years or over. This restriction applies without exception. No person under the age of 18 is permitted to enter the venue or participate in any gaming activity.
3.2 Proof of Age
Persons seeking entry to the venue may be required to produce valid photographic identification confirming their date of birth. Accepted forms of identification include a valid passport and a valid driving licence. Grosvenor Casino Barracuda reserves the right to refuse entry to any person who is unable to produce satisfactory proof of age when requested.
3.3 Refusal of Entry
Entry may be refused where a person cannot demonstrate that they meet the minimum age requirement, where there are reasonable grounds to believe that a person is under 18, or where entry would otherwise be inconsistent with the venue’s obligations under its operating licence.
4. Safer Gambling Commitments
4.1 Guiding Principles
Grosvenor Casino Barracuda promotes safer gambling practices among all persons who visit the venue. Gambling should be conducted responsibly, treated as a form of entertainment and not as a means of generating income. Persons experiencing difficulties related to gambling should be able to access support without delay.
4.2 Recognising Problem Gambling
Gambling can become harmful for some individuals. Indicators that gambling may be causing harm include, but are not limited to:
- Spending more money or time on gambling than can be afforded
- Borrowing money or selling possessions to fund gambling
- Neglecting personal, social, or professional responsibilities
- Experiencing distress, anxiety, or other negative impacts as a result of gambling activity
Persons who recognise these indicators in themselves or others are encouraged to seek support.
4.3 Practical Safer Gambling Measures
The following measures are available to support responsible gambling at Grosvenor Casino Barracuda:
- Setting personal limits on time and expenditure before commencing play
- Taking regular breaks from gaming activity
- Treating gambling as a leisure activity with a defined budget rather than as a financial strategy
- Seeking assistance from venue staff where concerns arise
5. Support and Assistance
5.1 Grosvenor Safer Gambling Support Line
A dedicated safer gambling support line is available 24 hours a day, seven days a week. The number is 0800 316 3488. This line is operated by the Rank Group and is available to any person who wishes to discuss concerns related to gambling, whether on their own behalf or on behalf of another person.
5.2 Email and Online Support
Support is also available by email at [email protected]. Live chat assistance is accessible via grosvenorcasinos.com. These channels are available to persons seeking responsible gambling guidance, information about self-exclusion, or general support relating to gambling-related concerns.
5.3 External Organisations
Persons seeking independent support may contact the following organisations:
- GamCare: gamcare.org.uk / 0808 8020 133
- GambleAware: begambleaware.org
- Gamblers Anonymous: gamblersanonymous.org.uk
These organisations operate independently of Grosvenor Casino Barracuda and provide confidential support to individuals and their families.
6. Self-Exclusion
Persons who wish to restrict their access to gambling facilities at Grosvenor Casino Barracuda may request self-exclusion. Self-exclusion is a formal arrangement under which a person agrees not to enter the venue for a defined period.
Requests for self-exclusion should be directed to venue staff or submitted through the support channels listed in Section 5. Once a self-exclusion arrangement is in place, Grosvenor Casino Barracuda will take reasonable steps to enforce it, including refusing entry to the excluded person.
7. Protection of Vulnerable Persons
Grosvenor Casino Barracuda maintains procedures to identify and respond to situations where a person may be at risk due to gambling-related harm. Venue staff are trained to recognise signs of distress or problematic gambling behaviour and to respond in a manner consistent with the venue’s obligations under its operating licence.
Where a person is identified as potentially vulnerable, staff may:
- Provide information about internal and external support services
- Decline to facilitate further gaming activity
- Take other appropriate action in line with regulatory requirements
8. Crime Prevention
In accordance with the Gambling Act 2005 licensing objective relating to crime prevention, Grosvenor Casino Barracuda operates procedures designed to prevent the use of the venue for criminal purposes. These procedures include identity verification at entry, monitoring of gaming activity, and cooperation with relevant authorities where required.
9. Contact Information
Queries relating to responsible gaming at Grosvenor Casino Barracuda may be directed as follows:
- Safer gambling support line: 0800 316 3488 (24 hours, 7 days a week)
- Email: [email protected]
- Online: grosvenorcasinos.com/safer-gambling-support-page
- Venue address: 1 Baker Street, London